IT ACCOUNT MANAGER
Job Description Summary
We are seeking an experienced and customer-focused IT Account Manager to join our team. The IT Account Manager will be responsible for building and maintaining strong client relationships, understanding their IT needs, and ensuring the successful delivery of IT products and services. The ideal candidate should possess a strong technical background along with excellent communication and negotiation skills.
Company Overview
At JR Technologies, our vision is to create the new customer-centric distribution landscape of tomorrow.
Working with us offers many opportunities to experienced professionals who are interested in joining a strong team, learning and mentoring in a dynamic environment, honing professional and technical abilities, and thriving on new challenges.
We provide an environment where people can leverage their skills, talents, experience, and interests to grow professionally and build rewarding careers. As a disruptive company, our future depends on our capacity to innovate with a sense of drive, purpose, and urgency.
What great look like in this role?
You will be part of the JR Technologies IT team whose vision is to deliver personalized, customized experiences in the realm of travel and beyond. A successful candidate will have strong leadership, communication, and collaboration skills. This team consists of system administrators, network engineers, cloud engineers, security engineers, and database administrators building an IaaS (Infrastructure as a Service) platform.
More specifically an IT Account Manager will be responsible for the following:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements
- Proven work experience (3-7 years) as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales, or relevant field
Benefits
- Full-time position based in Chania or working remotely
- Competitive Salary
- Private Health Insurance
- Friendly, pleasant, and creative environment
We are always looking for talented professionals with a passion for work, who enjoy what they do and give their best.
We are transforming the travel industry - be a part of it!
Please contact our HR department at hr@jrtechnologies.com.